Need to cancel your locker reservation?
No worries! Here’s how you can easily cancel your booking:
Open the Bounce App: Launch the Bounce app on your device.
Go to Bookings: Tap on the "Bookings" tab.
Select Your Reservation: Choose the specific reservation you’d like to cancel.
Cancel Your Booking: Scroll down and tap the "Cancel Booking" button.
Select a Reason: Choose the reason for your cancellation.
Cancellation Policy All bookings are refundable, and we don’t charge any cancellation fees, if you cancel;
More than 1 hour before drop-off: Get a refund to your original payment method or in Bounce credits.
Less than 1 hour before drop-off: Get a refund in Bounce credits.
If you’re still having trouble, feel free to reach out to us at Bounce Support. – we’re always happy to assist! 😊