When can I request a refund?
To get a booking refund you need to do a booking cancellation.
If you cancel a booking up to 1 hour before drop off, you can get a full refund in cash or Bounce credits. Up to you.
If you cancel a booking 1 hour or less before drop off, time you will be refunded with Bounce credits.
If you cancel a booking within the first hour after drop off, you will be refunded with Bounce credits.
Bookings that are cancelled after 1 hour of drop off, won't be refunded.
How to cancel a booking?
Here are the steps on how to cancel your booking.
Navigate to the “Bookings".
Click "View Details" on the booking you wish to cancel
Select the "Cancel" option.
Choose the appropriate reason for your cancellation.
You would be prompted to rebook to a new store or "Get a refund instead."