How to request a refund
Open the Bounce app and tap Bookings.
Select the booking you want to cancel.
Tap View details.
Scroll to Get Support 24/7 and tap Cancel Booking.
Select your cancellation reason.
Follow the prompts to cancel your booking and request your refund.
How will I be refunded?
More than 1 hour before drop-off: If you haven't used your booking, you can receive a full refund to your original payment method or Bounce credits.
1 hour or less before drop-off: If you haven't used your booking, you'll receive a refund in Bounce credits.
Within 1 hour after the scheduled drop-off time: If you haven't used your booking, you'll receive a refund in Bounce credits.
More than 1 hour after the scheduled drop-off time: The booking is not eligible for a refund.
Booking already completed: If you have dropped off and picked up your bags, the booking is not eligible for a refund.
When will I receive my refund?
Bounce credits are issued immediately and are valid for 12 months.
Refunds to your original payment method typically appear within 5–10 business days, depending on your bank or payment provider.
If you don't see the refund after a few business days, check your bank or card statement. Sometimes a refund appears as a reversal, which means the original charge disappears instead of showing as a separate refund.
If your bank can't locate the refund, contact Bounce Support with your booking code. We can provide a System Trace Audit Number (STAN) to help your bank locate the transaction.
💙 If your plans have changed, cancel your booking as soon as possible to get the most flexible refund options.