Canceling a booking may earn you Bounce credits, which you can use on future bookings. They’re valid for 1 year from the date they’re added.
Accessing Your Bounce Credits
Log in to your Bounce account
Use the same email address associated with your canceled booking—either on the Bounce app or website.Go to your Wallet
Once logged in, navigate to the Wallet section to view your available credits. If you were issued credits from a cancellation, they’ll appear here.
Using Your Bounce Credits
Apply credits at checkout
When making a new booking, head to the payment screen. Your available credits will appear as a payment option. Just toggle “Use Bounce credits” to apply them automatically.If they don’t fully cover the booking, the remaining amount will be charged to your selected payment method.
Credits and currency
Bounce credits convert automatically to match the local currency of your new booking—no extra steps needed.
Tips for a Smooth Booking
Always log in using the correct email tied to your canceled booking.
Check your credit balance in the Wallet before booking.
Remember: credits expire 1 year after being issued.
If you have any questions or need further assistance, our support team is available 24/7. You can contact us at support@usebounce.com or via our live chat