How to cancel
Open the Bounce app and tap Bookings.
Select the booking you want to cancel.
Tap View details.
Scroll to Get Support 24/7 and tap Cancel Booking.
Select your cancellation reason and follow the prompts.
Will I get a refund?
Your refund options depend on when you cancel:
You can cancel your booking at any time before you drop off your belongings at the Bounce location
If you cancel before drop-off, you’ll receive a full refund to the original payment method used for your booking.
If you don’t cancel your booking and don’t drop off any belongings during the locations open hours on the last day of your storage period, your booking will be considered a no-show and won’t be eligible for a refund.
Once your cancellation is complete, you'll receive a confirmation. 💙
Bounce credits are issued immediately and are valid for 12 months. Refunds to your original payment method typically take 5–10 business days, depending on your bank or payment provider.
There are no separate cancellation fees.
If you have any questions or need further assistance, our support team is available 24/7. You can contact us at support@usebounce.com or via our live chat.