If you wish to cancel your reservation, please download the app and follow these simple steps:
Navigate to the Bookings.
Click View Details on the booking you wish to cancel.
Scroll down and, under Get Support 24/7, tap Cancel Booking.
Choose the appropriate reason for your cancellation.
You would be prompted to rebook to a new store or Get a refund instead.
If applicable, you would be presented with two options.
First, you will be refunded via Bounce credits (the fastest method). If you have bounce credits, they are valid for any of our 20,000 store partners and 12 months.
The second is a refund to the Original Mode of Payment, the processing time will depend on your bank.
After completing these steps, your booking will be canceled, and you will receive a confirmation message.
Reminder:
All bookings are refundable, and we don’t charge cancellation fees.
More than 1 hour before drop-off: Get a refund in Bounce credits or to your original payment method.
Less than 1 hour before drop-off: Get a refund in Bounce credits.
If you have any questions or need further assistance, our support team is available 24/7. You can contact us at support@usebounce.com or via our live chat.