Need to cancel your Bounce booking? Your refund depends on when you cancel.
You can cancel your booking at any time before you drop off your belongings at the Bounce location. If you cancel before drop-off, you’ll receive a full refund to the original payment method used for your booking.
If you don’t cancel your booking and don’t drop off any belongings during the locations open hours on the last day of your storage period, your booking will be considered a no-show and won’t be eligible for a refund.
When will I receive my refund?
Bounce processes eligible refunds as soon as you cancel, but it may take 5–10 business days for a refund to appear on your original payment method. The exact timing depends on your bank or payment provider.
If your refund doesn't appear after this timeframe, contact your bank first. If you still need help, reach out to Bounce Support and we'll be happy to look into it.
What if I receive Bounce Credits?
Bounce Credits are added to your account and can be used toward future eligible bookings. Learn more about how to earn and use Bounce Credits.