Sometimes plans change, and a Bounce partner may be temporarily closed when you arrive. Don't worry — here's what to do:
Message the partner
Use in-app messaging to contact the partner. They may have stepped away and could be back shortly to help with your bag drop-off.
Give them a moment to respond
Wait a few minutes for the partner to get back to you. They may be able to return and assist you.
Take a photo of the closed location
If you can't reach the partner, take a clear photo of the closed location. Make sure any opening-hours information, signs, or closure notices are visible.
Cancel or rebook your booking
In the Bounce app, scroll to the bottom of your booking and tap Cancel booking. Select There's a problem with the store, then choose Store closed.
You'll then have the option to rebook at a nearby location or cancel your booking.
Our team will help you find an alternative nearby storage location or issue a refund if necessary.