We apologize for any inconvenience caused if you arrive at a Bounce partner location and find it closed.
Here are the steps you can take to resolve the situation:
Contact the Partner via In-App Messaging:
Use the Bounce app to send a message to the partner. They might have stepped out temporarily and can return soon to assist you.
Wait for a Response:
Allow some time for the partner to respond to your message. In many cases, they can quickly come back to the location to help you with your storage needs.
Take a Photo of the Closed Location:
If you do not receive a response within a reasonable time, take a clear photo of the store being closed. Ensure that the photo includes any signage or notices that indicate the store’s closure.
Contact Bounce Customer Support:
Reach out to Bounce Customer Support through the app or our website. Provide the photo and any additional details about your reservation and the closed location.
Our team will help you find an alternative nearby storage location or issue a refund if necessary.