Sometimes plans change, and a Bounce partner may be temporarily closed when you arrive. Don't worry — here's what to do:
Message the partner
Use in-app messaging to contact the partner. They may have stepped away and could be back shortly to help with your bag drop-off.
Give them a moment to respond
Wait a few minutes for the partner to get back to you. They may be able to return and assist you.
Cancel or rebook your booking
If you cannot reach the partner, you can cancel on the Bounce app, scroll to the bottom of your booking and tap Cancel booking. Select There's a problem with the store, then choose Store closed.
You'll then have the option to rebook at a nearby location or cancel your booking.
Our team will help you find an alternative nearby storage location or issue a refund if necessary.