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Do you have insurance in case something happens to my package?

Ivy avatar
Written by Ivy
Updated over 3 weeks ago

We do not offer insurance or Bag Protection for our package receiving service. Please see our terms of service here.

However, we prioritize security and take measures to ensure the safety of your packages. Our partnered businesses maintain secure and monitored locations for storing packages. Additionally, our partners are trained to verify the identity of individuals picking up packages by requiring a valid photo ID and the pick-up QR code or PIN code. This protocol ensures that only authorized persons can access and collect your packages.

While we do not offer insurance coverage for packages, our commitment to security and careful handling remains steadfast. Should you have any concerns or require further assistance regarding your packages, please do not hesitate to contact us. We're dedicated to providing a secure and reliable service for all our customers.


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