Bounce Help Center

Receiving Packages

Package Acceptance

What is Package Acceptance?

How does the Bounce Package Acceptance work?

Can I change my booked location?

How do packages get delivered?

How to check if your package is delivered?

What is Package Acceptance?

Do I need to present an ID for pickup?

What should I know about shipping label requirements for Bounce packages?

What is the size limit of the packages?

How long do you hold my package for?

Package Storage Locations

Do I need to notify the location in advance of my packages arriving?

How do I track my package?

Package Pick Up

Do I need to present an ID for pickup?

Do I need to schedule a pickup time?

What are the package pickup windows, late fee policies, and extensions for Bounce Package Acceptance plans?

Package Safety and Security

Is Bounce's Package Acceptance Service Secure?

Do you have insurance in case something happens to my package?

What do I get with the monthly subscription?

How to cancel your package receiving subscription?

Can I upgrade or downgrade my plan?