1. Check your carrier's tracking info:
Use the tracking number provided by your shipping carrier to see real-time updates on your package’s status.
Optional: Track via the BouncePackages app:
Log in to the BouncePackages app.
Tap "Packages" then "+ Track"
Enter your tracking number and select your courier
This feature shows the same updates as your courier’s tracking system, so you’ll have easy access to the latest delivery information.
Important: Adding your tracking number in the app is not required. Your package will still be processed as expected, as long as the delivery details are correct.
2. Wait for our notification:
Once the carrier confirms that your package has arrived at the Bounce location, we’ll notify you right away.
We want to ensure you have all the necessary information. If you need to reach out to the Bounce location directly, we'll provide you with their contact information through our contact support.