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Can someone else pick up or drop off my luggage?

Written by Jessica
Updated this week

Yes, someone else can pick up or drop off your luggage on your behalf. Just make sure the store is informed in advance so the process goes smoothly.

What you need to do

  1. Share your booking details
    Send them your Bounce confirmation email so they can verify the booking.

  2. Help identify the luggage
    Share a photo of your bag to make it easy for the store to confirm it.

  3. Inform the store in advance
    Contact the storage location before the pickup/drop-off. Let them know:

    • The name of the person coming on your behalf

    • Any identifying details they may need


Tips for a smooth experience

  • Communicate early – Let the store know as soon as possible about any changes.

  • Keep instructions simple and clear – Make sure the person picking up or dropping off knows exactly what to do.

  • Choose someone reliable – They may need to show details or confirm the booking.

By following these steps, your luggage can be safely handled even if someone else is doing the pickup or drop-off for you.

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