A ticket setup defines the ticket options, prices, and settings that events use when selling admission. You build one setup and apply it to the events that share those tickets, allowing you to configure pricing and rules once rather than per event.
Ticketing setups are similar to pass setups, but they differ in key ways. To learn about setting up passes, see: Create a Pass Setup
Follow the instructions below to get started.
Create a Ticket Setup
Open the events area, click the Ticketing tab, then the Setups tab.
Click Manage Ticketing in the top right corner.
Select Add Ticketing Setup from the dropdown.
To begin setting up the ticket options, see the instructions for completing each section below.
Details
For Setup Type, Leave Single-Use Ticket selected.
Enter a Setup Name. Use something descriptive, such as Varsity Admission or Football Admission.
Confirm the School Year. It defaults to the current school year.
Enter a Description (optional). This appears on the ticketing checkout screen on the web and in the app, and can hold information about the event or the ticketing process.
Enter a Disclaimer (optional). This appears on the checkout screen in a yellow box that signals a warning, and is often used for specific ticket policies such as refunds.
Click Continue.
Configure
Set the technology, payout, and fee handling for the setup.
Choose the Ticket Technology: a scannable QR Code or a Tap Button that appears on the ticket.
For help deciding, see: Which ticketing setup is right for my school.
Confirm the Stripe Account. This is preset to the Bound Stripe Account.
Set Upcharge Processing Fee. This is toggled on by default.
On: the fee is passed to the purchaser. A $5.00 ticket costs the purchaser $5.90, and the school is paid out $5.00.
Off: the fee is deducted from the ticket price. A $5.00 ticket costs the purchaser $5.00, and the school is paid out $4.10.
For schools that collect sales tax: Below the Upcharge Processing Fee toggle, you'll see a toggle for Upcharge Sales Tax. Turn this toggle on.
When done, click Continue.
Additional Settings
These settings apply only in specific situations and usually do not need to be adjusted.
Gate Checkout Receipt: Toggled on by default. It shows name and email fields in the checkout area of the admin web box office. These are not required to finish a checkout; they appear in case someone at the gate wants a receipt.
Useable Across Districts: Applies only to schools that live under a district with multiple schools. It typically applies more to pass setups.
Allow Complimentary Tickets: When on, the admin box office checkout screen shows a button for sending complimentary tickets.
Options
Set the ticket options, prices, and per-option settings.
Click Add Ticket Option.
Enter an Option Name, such as Adult Admission or Football Admission.
Choose a Type. This is a general flag for the type of ticket; select what fits the option.
Set the Usage Type:
Single Use: A ticket that can be used once. Most events use this. A ticket bought for Friday's track meet is used for entry and never again.
Multi-Use Ticket: Works like a mini pass. Many setups will not need this. See the multi-use example below.
Set Restrict Usage Date (optional). This limits the dates a ticket can be activated, which is useful for a setup valid only on a specific date or range.
Enter the Fee (the price for this ticket option).
Set Available Online. This is on by default, making the option available on the web and in the Bound app. Toggle it off to make the option available at the gate only on the reader.
Adjust Button Color and Activated Color (optional) to change the ticket's color when purchased and after activation.
Click Add Option. Add more options as needed, then click Continue to move to the review step.
(Optional) Multi-Use Example: Weekend Tournament
This optional example shows how to use a multi-use ticket. Skip it if it does not apply to you.
Imagine a softball tournament across two days where the school wants a Saturday ticket, a Sunday ticket, and a weekend pass good for both days. Set it up as three options.
Saturday Ticket
Create a new option and name it Saturday Ticket.
Leave it as a Single Use Ticket.
Restrict the date to the Saturday of the event.
Add the remaining information and click Add Option.
Sunday Ticket
Create it the same way as the Saturday Ticket, adjusting the date.
Weekend Pass
Create a new option and name it Weekend Pass.
Choose the Multi-Use type.
Set the reactivation date:
Next Day: the ticket can be used again after midnight.
Custom Hours: set the number of hours until the ticket can be reused.
Set the usage date to the range the pass should cover.
Note: For this setup to work, the event must be a single multi-day event with all competitions tied to it. For more information, see event-specific help articles.
Special Case: For playoff games, ticket sales are managed directly through the Bound webpage and app. Instead of setting a price manually, share the event’s direct ticket link with your audience via your usual communication channels. This ensures fans can purchase tickets online.
Review and Save
Review the option details and pricing on the final page. When everything is correct, click Create Setup.
Leave Fund Allocation settings at default. You can edit the Payee in the Fund Allocation settings on the right side of the setup window if needed:
Troubleshooting Common Issues
Changes Not Reflecting: Ensure you save updates in the ticketing setup. Changes apply universally to all events using that setup.
Event-Specific Adjustments: Use the event’s Advanced Settings for customizations that do not affect other events.
Archiving and Disabling Tickets
Archiving Pass Setups: Pass setups cannot be deleted but can be archived to remove them from active use.
Disabling Tickets: To disable tickets accidentally enabled for an event, unassign the ticket option and save. The ticket icon will no longer appear active for that event.
Customizing Ticketing for Specific Events
To customize ticketing for a single event:
Open the Events page and locate the specific event.
Click the Ticketing icon in the event’s task bar.
Use the Advanced Settings to adjust per-event controls. See: Advanced Event Ticketing Settings.
Managing Existing Ticket Setups
To update the price of an existing ticket:
Go to Events in your Bound dashboard.
Select Ticketing and then Setups.
Choose the relevant ticket setup and click on Options.
Locate the ticket you want to update and adjust the price as needed.
Save your changes to apply the new pricing.
Removing Ticket Options
To remove a specific ticket option from an existing setup:
Navigate to Events → Ticketing → Setups.
Open the relevant ticket group and go to Options.
Set the ticket option you want to remove to Inactive.