The Advanced Event Settings area of an event holds the ticket controls that go beyond the ticket setup: when tickets sell, how many can sell, who can buy them, when they activate, and how seats are assigned. Each section shows its current status next to its name, such as Default, Inherited, or Custom.
You can set these when you apply a ticket setup to an event, or any time after.
Open Advanced Event Settings
Go to Events.
On the event, click the ticket menu, then click the ticket setup name (the option with the gear icon). The ticket settings open below the event.
Under Advanced Event Settings, click a section to open it.
When you finish, click Save at the bottom of the ticket settings.
Advanced Settings Reference
Sale Window & Online Availability
By default, tickets go on sale one year before the event and close at the end of the event. Dates and times use the ticket setup's timezone, which is shown in this section.
Custom Event Sale Window: Sets a Sales Open and Sales Close date and time for the event. It applies to online sales only and doesn't stop admin checkout or card reader sales.
Per-Option Online Availability: Controls which ticket options sell online. Turn off Available Online for an option to sell it only at the gate. Click Set custom date window to give an option its own Available From and Available Until dates. Option date windows also apply to online sales only.
Ticket Sale Limits
Set any limit to 0 for unlimited.
Event Total Limit: The total number of tickets that can sell for the event. When the limit is reached, online sales stop, and gate staff see a warning.
Max Tickets Per Checkout: The most tickets a buyer can add to a single order.
Per-Option Limits: A limit for each ticket option. When an option reaches its limit, it is no longer available for purchase.
Passcode Protection
Turn on Passcode Protection to require a code to buy tickets for this event, then choose a Passcode Type.
Master Code: One shared code, entered in Master Custom Code. Anyone who enters it can buy tickets. There is no limit on how many tickets they can buy.
Standard: Unique codes created in the Box Office. You can limit how many tickets each code can buy.
Student ID: Buyers verify with their Student ID. You can limit purchases by graduation year.
Employee ID: Buyers verify with their Employee ID.
Student ID and Employee ID both use these fields:
Passcode Prompt Title: The title buyers see, such as "Enter Your Student ID."
Passcode Prompt Description: Instructions that help the buyer complete verification.
Set limits per ticket option: When off, you set one overall ticket limit per person (Max Tickets Per Person for Student ID). When on, set a Max Allowed for each ticket option. For Student ID, also check the Grad Years that can buy each option.
Note: With per-option limits on, a student can only buy tickets for the first ticket option they are eligible for. If they are eligible for more than one, they are assigned one at random.
Add date to remove passcode protection sets a Remove protection on date and time. Passcode protection turns off automatically at that time.
Ticket Activation Rules
By default, tickets and passes can be activated starting 2 hours before the event.
Allow Anytime Activation: Ticket holders can activate their ticket at any time, not just within the pre-event window.
Activation Window: How many minutes before the event tickets can be activated. The default is 120. Attendees who try to activate earlier see a message that their ticket isn't active yet.
Ignore Scan Validation: Any valid ticket from this ticket setup is accepted at the gate, even if it wasn't sold for this event.
Description & Disclaimer
The description and disclaimer come from the ticket setup. Turn on Override for This Event to enter an Event Description and Event Disclaimer for this event only.
Ticket Sponsor
The sponsor comes from the ticket setup. Turn on Override Sponsor for This Event, then choose a sponsor in Select Sponsor to use a different sponsor for this event only. Sponsors are managed in the Supporters area.
Custom Fund Allocation
Turn on Custom Fund Allocation to change where funds from this event go.
Choose a Payee. Fees, taxes, and adjustments post to the payee, and fees and taxes are deducted from the payee before allocation.
Choose how the funds are recorded:
Keep payee default: All net revenue stays in the payee account.
Different account: Sends 100% to a single account.
Split plan: Divides revenue between multiple accounts.
Reserved Seating
Reserved seating maps ticket options to venue sections. Fans are assigned seats within the section their ticket option is mapped to. To have a seating chart built for one of your venues, contact onboarding@gobound.com.
Seating Chart: Choose the seating chart to use for the event.
Section-Option Mapping
After you choose a seating chart, each section of the chart has its own settings.
Available Options: Check the ticket options sold in this section. Buyers of those options are assigned seats in the section.
General Admission: Check to make the section first-come, first-served seating. General Admission covers the whole section; you can't mark individual rows or seats as general admission.
Section Limit: The most seats that can sell in the section. Set to 0 for unlimited.
