If you ever need to cancel or change a reservation, select the booking from your inbox, and in the top right hand corner of the reservation, click “request support.” Answer a few clarifying questions when prompted and our support team will assist from there.

Our team will reach out to the guest and keep you updated as the status changes. This process ensures that all host-requested changes and cancellations are handled through our support team, safeguarding guest satisfaction and preventing miscommunication.