“Pending” means your transaction has been submitted successfully and is still being processed. It typically takes a few minutes for the status to update to Completed. This is normal and usually does not require any action from you.
What should I do if my transaction is still pending?
Check your Transaction History to confirm the transaction status and transaction ID. If the transaction is still pending, allow some time for processing before taking further action.
What should I do if I have not received the service or value after my transaction is completed?
First, confirm that the details you entered were correct and check your Transaction History. If the transaction shows Completed but you have not received the expected service or value, contact support through the in-app live chat and provide your Transaction ID.
When should I contact support about a pending transaction?
Contact support if the transaction remains Pending for more than 30 minutes, or if it shows Completed but you have not received the expected service or value. Include your Transaction ID when contacting support.