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If you've searched the Knowledge Base but still need a hand, a member of our support team may ask you to 'enable support access' so they can dive in and take a look themselves.
We need your express permission to access your account. You can give permission and provide access by navigating to Help > Enable support where you will see this screen:
You can choose the amount of time that you'd like to allow access for (between 1-7 days). Then, click 'enable' and that's it, you're done.
The team will then jump and get to the bottom of your query as soon as they can.
We're here to help
Any questions? Simply drop us a message using the chat feature at the bottom right of your screen 💬