This guide is for Employees.
Two-factor authentication (2FA) adds an extra layer of security to your Breathe account by requiring an additional step during the login process, typically involving a second device like a mobile phone, to verify your identity.
In this article, we'll show how you can enable 2FA along with instructions on setting it up to enhance the security of your Breathe account.
An overview of how this works is shown below:
Enabling 2FA
If 2FA is enforced by your HR Team at the account level, it becomes mandatory for signing in to your Breathe account.
However, you can still choose to enable 2FA in your user preferences if not enforced at the account level. This can be done by navigating to your profile > User preferences > Enable the 2FA toggle.
Setting up 2FA
Step 1: Sign in to Breathe
After 2FA is enabled, upon signing in to your Breathe account, you'll receive 2FA set-up instructions, including a QR code to scan and a user code to enter.
Step 2: Download and access an authenticator app
Once 2FA is enabled, you must download an authenticator app on your mobile device (e.g., Microsoft Authenticator, Google Authenticator, Twilio Authy). These apps can be found on the App or Google Play store.
Don't have a mobile device? See the FAQs section below.
Step 3: Scan the QR code
Open your authenticator app, scan the QR code from Breathe, and follow any provided instructions within the app to add your Breathe account.
Step 4: Enter the authentication code
Enter the Breathe authentication code into the user code field when signing in to Breathe.
Every subsequent login will require your username, password, and the code from your authenticator app.
FAQs
Q: I can't scan the QR code
A: You can use the 'Can't scan QR code' button to get a setup key.
On your Authenticator app, you will be prompted to type your full email address along with your setup key (hyphens not required).
This is an example code and you will need to enter the code that is populated for you:
D52QD-NSFKS-RRPNR-SPYGM-QQQY3-HLSUQ-UXQ6O-4TKV2-DGYUG-ZFS7M-KA
If you are prompted for a key type, select 'Time based'.
Q: I've got a new device - how do I log in?
A: Contact your HR team to reset your 2FA on your Breathe profile. You'll then need to set it up again on your new device to log in.
Q: Why is my 2FA code from my authenticator app not working on Breathe?
A: Your 2FA code may not be working due to the time zone settings on your mobile device. If your mobile device's time zone is not set to automatic or is set incorrectly, it can cause your device to be out of sync with the generated 2FA code.
To resolve this issue, set your mobile device's time zone settings to automatic and attempt to enter the 2FA code within Breathe again.
If you're still encountering difficulties with Microsoft or Google Authenticator, we would recommend using the Twilio Authy app instead.
Q: What if I cannot download an authenticator on my mobile device?
A: You can download an authenticator to your PC or through your browser via an extension. Here are some examples:
Still have questions?
Please get in touch with your business HR team.