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Problems logging in?
Problems logging in?

A no-nonsense guide to a successful Breathe login.

Emma Johnson avatar
Written by Emma Johnson
Updated over a week ago

The login portal

Since the launch of our new login portal in September 2020 this is changed the way that you can log into your Breathe account.

The new portal sets you up perfectly to allow you to log in to other applications that will be in the Breathe suite in the future. When you set up a new login and password in Breathe this is setting you up a login to the portal as well.

If for any reason your email address changes within Breathe to a new one, you will still be able to log into the portal with your old email address but you will not be able to access your account, for that you will need to use your new email address that is registered to your profile.

This advice applies to the following users:

  • Users who have left

  • Users who have performed a password reset but have yet to action or log in via their Welcome email

  • Users who have changed their email address on their profile and are trying to log in using their old one.

Whether you're a veteran Breathe(e) or a complete newbie, make the most of our HR software and learn to login successfully every time, from anywhere. 

This guide will cover:

New users

New users can access Breathe via a link in the Welcome email. The account admin/ HR users are responsible for sending this out. Don't worry, it's really simple and we won't let you forget. Head to the HR dashboard tab and click the arrow (or the Aeroplane icon) as per below.
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The Welcome email should contain a temporary password that you will need to enter on the login in screen.

Welcome email doesn't contain a temporary password?

If the welcome email does not contain a temporary password Please get in touch and we will reset this for you.

Setting a password

The next screen you should see is where you set your password to log in. When you click save you should have successfully logged in. Please note that the password requirements are:

  • 8 characters minimum

  • At least 1 upper case letter

  • At least 1 lower case letter

  • At least 1 number.

Existing users

Locked out of your account or forgotten your password? It's okay. We've been there too. Here's how to fix it and get back into the system. 

Step 1: Requesting a password reset 🔓

For direct customers, this can be done from the login page. To save you some time you can use this link, Reset your password, which will take you right to the password reset screen 🎉

For Breathe Partners, please reset your password by following this link.

Step 2: Password reset email 📨

This email should come right away and will contain a temporary password which will look something like this: dogButtonHouse2

⭐TOP TIP⭐ Pay special attention to upper and lower case characters.

The temporary password has not been copied and pasted correctly

  • Look out for spaces before and after the password. You will need to get rid of these.

Correctly copy and pasted password:

Step 3: Setting a password

The next screen you should see is where you set your password to log in. When you click save you should have successfully logged in. Please note that the password requirements are:

  • 8 characters minimum

  • At least 1 upper case letter

  • At least 1 lower case letter

  • At least 1 number.

FAQ's

When I log in it says 'invalid username/password'

This will be because...

  • The temporary password used is not being added correctly. Try typing it!

  • A more recent password has been requested and you are using an old one.

I'm stuck in a 'login loop' or it says 'Something went wrong'

  • You can still log in to the login portal with an old email address that you have previously used so please get this checked by a member of your HR team.

  • You are not listed as a current employee. Please get this checked by a member of your HR team.

Although you have received the password reset, you're not going to log in to your account if you're not a current employee of your email isn't the one on your profile.

I didn't receive the email, what can I do? 

First of all, let's make sure the correct process has been followed when performing a password reset...

If you're still not receiving the password reset then it will most likely be that the user has not logged in via their welcome email (please resend or send a password reset from the profile) or it's an issue with how your email client receives emails from Breathe.

If it's an issue with your email client please speak to your IT Team and ask them to check the following

  • That email notifications are enabled within your account. These are found under Configure > Settings > Email Notifications > Enable

  • Your email is showing as verified. If not, simply send them a verification email via Reports > Unverified Emails > Send Verification Email

  • The email address is spelt correctly

  • Junk/ Spam/ Clutter folders

  • That eu-west-1.amazonses.com is not blacklisted (this is because for extra security we host our data on Amazon Web Services)

  • That the firewall / spam filter is not bouncing back the emails to Breathe. Get in touch with your IT team as they can rectify this for you

  • The personal rules in the employee's mailbox filters are not set to filter out unwanted mail

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