FAQs and system updates

Our commonly-asked questions, as well as Breathe updates

Sean avatar Simon avatar Aimee avatar +1
30 articles in this collection
Written by Sean, Simon, Aimee and 1 other

How to send a message to the Support team

Guide to sending a message to the support team
Hayden avatar
Written by Hayden
Updated over a week ago

I've reset my password but have not received an email

Here are a few tips on resetting a password
Sean avatar
Written by Sean
Updated over a week ago

Is Breathe affected by Log4j2

What is Log4j2 and is Breathe affected?
Sean avatar
Written by Sean
Updated over a week ago

Resetting Two-Factor Authentication (2FA)

Short read on resetting 2FA
Hayden avatar
Written by Hayden
Updated over a week ago

Error 500 resetting the password

Sean avatar
Written by Sean
Updated over a week ago

Invalid username or password

Log in issue with invalid username or password
Sean avatar
Written by Sean
Updated over a week ago

Two-factor authentication (2FA)

How to set up and use 2FA within your Breathe account.
Aimee avatar
Written by Aimee
Updated over a week ago

Payment & billing FAQs

Our accounts team answer your frequently asked questions.
Sean avatar
Written by Sean
Updated over a week ago

Short read: known login issues & workarounds

A short guide to any login issues that are currently being experienced by our users, as well as some useful workarounds
Hayden avatar
Written by Hayden
Updated over a week ago

Short read: how to update your billing information

A short guide on how to update billing details within your account, and who can access this section.
Aimee avatar
Written by Aimee
Updated over a week ago

Logging COVID-19 vaccine information in Breathe

A guide on recording vaccination details using the Medical facts module
Aimee avatar
Written by Aimee
Updated over a week ago

Error 500 FAQs

Receiving an error 500 message? Here are some common things to look out for.
Aimee avatar
Written by Aimee
Updated over a week ago

File types that can be uploaded to Breathe

A list of accepted file types that you can upload to profiles, company documents etc.
Sean avatar
Written by Sean
Updated over a week ago

We're no longer supporting Internet Explorer

From 1st November we'll no longer be supporting Internet Explorer as a browser
Aimee avatar
Written by Aimee
Updated over a week ago

Why does it say "email in use"?

Unverified emails and cache/cookie issue
Sean avatar
Written by Sean
Updated over a week ago

Short read: why can't I assign a line manager?

Common reasons why you may be having trouble assigning line manager permissions to someone.
Aimee avatar
Written by Aimee
Updated over a week ago

Breathe reports- FAQs

Frequently asked questions about our reporting section
Aimee avatar
Written by Aimee
Updated over a week ago

Breathe's Culture Pledge

What the Breathe Culture Pledge is and why it's worth pledging to put your people first.
Aimee avatar
Written by Aimee
Updated over a week ago

Covid-19 / Coronavirus

A guide to explain how Breathe can help you manage the current Coronavirus situation from working from home to keeping up morale.
Simon avatar
Written by Simon
Updated over a week ago

PSD2 and SCA, what it means for Breathe customers

An article that covers the upcoming second Payment Services Directive (PSD2)
Simon avatar
Written by Simon
Updated over a week ago

Using the bulk email function to communicate changes

Need to update your team with some important changes? The bulk email tool can help.
Aimee avatar
Written by Aimee
Updated over a week ago

How many HR users am I allowed to have?

This will be dependant on your plan size
Sean avatar
Written by Sean
Updated over a week ago

Problems logging in?

A no-nonsense guide to a successful Breathe login.
Sean avatar
Written by Sean
Updated over a week ago

Short read: how to enable support access

How to allow our support team access to your account, so they can take a closer look and get you back on track.
Aimee avatar
Written by Aimee
Updated over a week ago

How do I backdate my leave?

Are you trying to add some historical leave?
Sean avatar
Written by Sean
Updated over a week ago

Why do my welcome emails not disappear from my dashboard once I send them?

A gentle reminder to give your new employees a nudge
Sean avatar
Written by Sean
Updated over a week ago

Where are Bank details are kept?

We've moved them over to the pay section.
Sean avatar
Written by Sean
Updated over a week ago

My Calendar view has changed

Do you need to click in to each day to see leave on your desktop/laptop?
Sean avatar
Written by Sean
Updated over a week ago

Short read: how to add a training record

How to add your own training records and training types.
Aimee avatar
Written by Aimee
Updated over a week ago