How to activate your BridgeU account — and what to do if the activation email is not received, including how to resend it and whitelist BridgeU's email domain.
Follow the steps below to activate your BridgeU account. If you are having trouble receiving the activation email, see the troubleshooting section below.
Follow the below steps to activate your BridgeU account.
Step 1: You will receive an email from pat@bridge-u.com inviting you to activate your BridgeU account. Click the “Register” button in the email to proceed. You will then be redirected to the account activation page.
Step 2: On the activation page, you will see your email address already filled in the Email field, then create a password. Next, tick the checkbox to agree to the Terms & Privacy Notice. Once all fields are completed, click “Start using BridgeU” to finish setting up your account and access the platform.
Step 3: Once you have set your password, you will be taken to your BridgeU dashboard
If you are an advisor/counselor at a new school, your dashboard may initially appear empty — this is normal. You will need to add students to your account first.
If you have been added to an existing school account, you will see more information and activity displayed on your Home page.
Activation email not received — what to do
If you were told your BridgeU account has been created but you have not received an activation email, try the following in order:
1. Check spam and junk folders
Automated emails from BridgeU may be filtered into spam or junk folders. Check these folders for an email from pat@bridge-u.com. If you find it there, mark it as "Not Spam" to ensure future emails land in your inbox.
2. Check Promotions and Updates tabs (Gmail)
If your school uses Gmail (Google Workspace), check the Promotions and Updates tabs in addition to your Primary inbox. BridgeU invitation emails may be automatically sorted there.
3. Request a resend of the activation email
If you cannot find the email after checking all folders, your school active staff can resend the activation email.
4. Check whether your school's email domain is blocking BridgeU emails
Some schools' email systems (particularly those using Outlook, Microsoft Exchange, or custom filtering rules) block automated emails from unfamiliar domains. If you have checked all folders and no email is arriving, ask your school's IT administrator to:
Whitelist emails from pat@bridge-u.com and @bridge-u.com.
Add BridgeU's sending domain to the safe senders list in your email security settings.
Check if any email quarantine rules are filtering BridgeU invitations before they reach your inbox.
Once whitelisted, ask your school admin to resend the invitation.
5. Contact BridgeU support if the email still doesn't arrive
If you have checked all folders, your IT team has confirmed no filtering is blocking the email, and you still have not received the activation link, contact BridgeU support via Live Chat or email hi@bridge-u.com with:
Your full name and email address
Your school name
Confirmation that IT has checked and whitelisted the domain
The support team will then verify your account status and perform a manual check, including whether your email may be on a bounce list.
Activation link has expired
BridgeU activation links expire after a set period. If you click the link and see an "expired" or "invalid link" message, do not try to click the link again. Instead, ask your school admin to resend the invitation — a fresh link will be generated.
If you have any questions, need further assistance or have some general feedback for us - we’d love to hear from you! Contact our Support team via Live Chat and by emailing hi@bridge-u.com.
You can also ask our BridgeU Community, a space exclusively for our BridgeU counsellors to ask questions, share insights, provide feedback and get help not just from BridgeU, but directly from other BridgeU counselors.