If you have any questions or problems using FreeKassa, follow these instructions to contact support and get help.
Step 1: Go to the FreeKassa website
Open your web browser.
Enter the FreeKassa support address in the address bar (you can ask for it in the support chat on our website).
Important! You must contact support through the website. Telegram support does not handle these deposits.
Step 2: Select the topic "Regarding a completed payment".
Fill in all required fields*
Be sure to provide your email address; the reply will be sent there.
Step 3: Send the receipt generated on the FK Wallet website with your inquiry.
You can include the OrderID in the description. You can get it from support on our website.
Note
Registration on the website: You usually do not need to register to contact FreeKassa support. You can receive a reply at the email address you provide.
Response time: Please allow the stated time for a reply. If you have not received a response within 48 hours, try contacting support again or check your email's "Spam" folder.
💡 Tip
We've prepared a helpful article for you:
If you have any questions or need additional information, please don't hesitate to contact our support team.
We're always happy to help!