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Client Notifications

Keep clients informed with automated, timely emails—customize reminders and follow-ups to build trust and boost rebookings.

Client notifications in Brindlechute keep your guests informed with smart, automatic messages—so your operation stays smooth and personal.

For a quick table of every client notification, when it's sent, and what you can change, see Explaining each Client Notification in Brindlechute.

What They Do

These emails go out automatically during the booking flow—confirming trips, sharing invoices, reminding clients, and following up after trips.

Most messages are always on and can’t be turned off, but every client email can be customized to sound like you.

Customizing Your Emails

Every client email can be edited to reflect your outfitter’s brand, voice, and values. For each email, you can customize the content as well as the call-to-action button—including the text on buttons like View Itinerary, so the button language matches your trips and your voice.

A few templates also have extra options worth knowing about:

  • Pre-Trip Reminder – Choose when it sends (e.g., 3 days before). Add packing tips or helpful links.

  • Post-Trip Follow-Up – Set the timing and link to a survey, review form, or rebooking offer.

  • Automatic Payment Notice – Notifies clients of a scheduled charge 2 days before. Can be turned off.

  • Invoice Reminders – Automated nudges for deposits, final payments, or overdue balances.

  • Payment Receipt for ACH payments – ACH payments take a few days to settle, so clients get a Payment Receipt when the payment starts and another once it settles. Both come from the same Payment Receipt template.

Choosing How They’re Sent

Each client notification can be set to deliver in the way that works best:

  • Email only

  • SMS only

  • Email & SMS

Click your organization name in the top left to open Organization settings, select Notifications, open the Client tab, and use the Send via dropdown under each notification to pick your delivery method.

A few notifications are always sent by email only and can't be sent by SMS: Automatic Payment Notice, Gift Card Delivery, Gift Card Receipt, Gift Card Payment Failed, Wallet Top-Up Receipt, and Wallet Top-Up Failed.

Turn Off All Client Notifications

At the top of the Client tab, under Client notification controls, the Client notification toggle controls all client notifications at once.

If this is turned off, it will temporarily stop all automated client communications for all bookings. This pauses emails and SMS messages system-wide until you turn it back on.

This can be helpful during setup, testing, or special circumstances when you need to pause outgoing messages.

Why Customize

Even one thoughtful edit helps you:

  • Set clear expectations

  • Reinforce what makes your trips special

  • Build trust and increase rebookings

  • Offer a consistent brand voice, even at scale

These messages are global—they apply to all bookings. That’s why small improvements can make a big impact.

Best Practices

  • Update messages seasonally (think: fishing tips, gear changes, weather prep)

  • Keep your tone friendly and consistent

  • Focus your effort on pre- and post-trip emails—they’re where clients feel the most

Want help? Brindlechute Support is happy to review or help you rewrite templates.

Other notification types

Brindlechute automates messages for clients, guides, and your team.

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