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Guide Notifications

Guide notifications keep your crew aligned—automated trip alerts, payment updates, and reminders ensure your trips run without guesswork.

Brindlechute keeps your guides informed automatically—so trip changes, assignments, and expectations are never missed.

What They Do

Guide notifications are triggered by actions like trip assignments, cancellations, and payment logging. They keep guides synced without manual follow-up.

Most messages are always on and can't be turned off. However, two notifications give you control: the immediate New Trip Assigned notification can be disabled, and the Pre-Trip Reminder can be customized in timing and content to match your outfitter's tone.

Editable Message

You can customize this message’s timing and content:

  • Pre-Trip Reminder – Sent to assigned guides ahead of the trip. Reinforce key details, expectations, or packing/prep.

Calendar Visibility of Assigned Trips

Even when immediate notifications are disabled, guides can view their assignments by accessing their calendars. This system ensures all assigned trips appear automatically, providing quick and easy access to schedules and maintaining strong communication.- The timing of the Pre-Trip Reminder is universal, applying consistently across all guides on the platform, eliminating the need for individual configurations.

  • The reminder is sent at the same fixed time each day (e.g., 5 PM MT), which may vary slightly based on system settings.

  • Guides can utilize the Pre-Trip Reminder as their main notification, instead of receiving immediate assignment notifications.

Always-On System Notifications

These keep your guides up to date:

  • New Trip Assigned – Guide gets the trip and itinerary link

  • Unassigned from Trip – Sends if removed from a trip

  • Trip Canceled – Notifies the guide with full trip info

  • Guide Payment Scheduled/Paid – Alerts when a payment is logged

  • Guide Account Invitations – Sent when added to your roster (including reminders to accept)

  • Needs Connected Account – Helps guide connect for payment tracking

  • Immediate notifications for "New Trip Assigned" can be disabled in favor of using the Pre-Trip Reminder for improved timing and reduced notification frequency.

Choosing How They’re Sent

Each guide notification (except for certain system-required ones) can be set to deliver in the way that works best:

  • Email only

  • SMS only

  • Email + SMS

From the Admin Panel, open Notification Settings, select Guide, and under each notification use the Send Via toggle to pick your delivery method.

All Notifications (Master Toggle)

In Guide Notification Settings, you’ll also see an All Notifications toggle.

If turned off, this will temporarily stop all automated guide communications for all bookings.

This includes trip alerts, reminders, and payment updates until you turn it back on.

This setting is helpful during setup, testing, or special situations where you need to pause outgoing messages.

Turn it back on at any time to resume normal guide notifications.

Why It Works

These messages are workflow-driven and designed around how outfitters operate in the field. They reduce gaps in communication and help your team show up prepared.

If your team needs additional reminders or unique timing, Brindlechute Support can help you explore options.

Notification Settings

Brindlechute automates messages for clients, guides, and your team.

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