If an entire trip is cancelled, you can decide how much (if anything) to refund the client.
Steps:
Open the booking.
Scroll to the Payment Summary and click Cancel or Refund in the bottom left.
Choose Cancel.
In the Confirm Cancellation window, Brindlechute displays a suggested refund based on the total amount paid less fees. You can:
Refund in full,
Refund partially (by adjusting the refund amount), or
Enter in $0 to cancel without refund
Click Confirm cancellation & Refund.
Example:
A last-minute cancellation comes in. They cancel booking, you keep $500 for guide, refund $300.