If an entire trip is cancelled, you can decide how much (if anything) to refund the client.

Steps:

Open the booking.
You can locate the booking from:
- Bookings tab – Search for the client’s booking and open it directly.
- Trip Calendar – Click the trip, then select Manage Booking to open the full booking details.
Scroll to the Payment Summary and click Cancel in the bottom left.
Under How would you like to proceed?, choose how much to return:
- To refund in full or in part, choose Refund the client and cancel the booking and enter the amount for each client under Refund settings. For example, enter less than the suggested refund to keep a cancellation fee.
- To keep the full payment, choose Cancel without refund (settle balance to $0).
Click Confirm cancellation, or Confirm cancellation without refund.

Example:

A last-minute cancellation comes in. They cancel booking, you keep $500 for guide, refund $300.