If an entire trip is canceled, you can decide how much (if anything) to refund the client.
Already canceled the booking? See How to Refund a Canceled Booking.
Steps:
Open the booking:
From Bookings — click Bookings in the left sidebar, then click the booking to open it.
From the Trip calendar — click Trip calendar in the left sidebar, click the trip, then click Manage booking in the pop-up.
Scroll to the Payment Summary and click Cancel in the bottom left.
Under How would you like to proceed?, choose how much to return:
To refund in full or in part, choose Refund the client and cancel the booking and enter the amount for each client under Refund settings. The amount starts at $0 — if you confirm without changing it, the booking cancels without a refund. To keep a cancellation fee, enter less than the client paid.
To keep the full payment, choose Cancel without refund (settle balance to $0).
Click Confirm cancellation, or Confirm cancellation without refund.
Example:
A client cancels an $800 trip at the last minute. You keep $500 to cover the guide and enter $300 as the refund.
Related:
How To Cancel a Booking — full steps, including canceling from a phone
Understanding the Confirm Cancellation Window — what each section of the window shows