To cancel and refund in one step, choose Refund the client and cancel the booking in the Confirm Cancellation window. Already canceled the booking? See How to Refund a Canceled Booking.
On a phone? Cancel is in the booking's actions menu, not the Payment Summary. See Canceling from a Phone below.
Step 1: Open the Booking
From Bookings — click Bookings in the left sidebar, then click the booking to open it.
From the Trip calendar — click Trip calendar in the left sidebar, click the trip, then click Manage booking in the pop-up.
Step 2: Cancel the Trip
Scroll to the Payment Summary section.
At the bottom-left, click Cancel. The Confirm Cancellation window opens.
Under How would you like to proceed?, choose Refund the client and cancel the booking to cancel and refund in one step, or Cancel without refund (settle balance to $0) to cancel without returning any money.
If refunding, enter the Amount to refund for each client under Refund settings. The amount starts at $0 — if you confirm without changing it, the booking cancels without a refund. The Summary below shows a suggested refund: the total amount paid less fees. To refund everything the client paid, including fees, enter the Balance shown for the payment method.
For confirmed bookings, check Don't send cancellation email to cancel without notifying the client.
Click Confirm cancellation, or Confirm cancellation without refund.
For what each section of the window shows, see Understanding the Confirm Cancellation Window.
Canceling from a Phone
On a phone, Cancel is in the booking's actions menu, not the Payment Summary. The steps are the same on iPhone and Android.
On the Trip Calendar, tap the date of the trip. The calendar switches to the day view.
Tap the trip, then tap Manage Booking.
On the Booking Detail page, tap the menu button at the bottom-left of the screen, next to Pay guides (if guides haven't been paid yet.)
Tap Cancel. The Confirm Cancellation window opens.
Under How would you like to proceed?, choose Refund the client and cancel the booking or Cancel without refund (settle balance to $0).
If refunding, enter the Amount to refund for each client under Refund settings. The amount starts at $0 — if you confirm without changing it, the booking cancels without a refund.
For confirmed bookings, check Don't send cancellation email to cancel without notifying the client.
Tap Confirm cancellation, or Confirm cancellation without refund.
After You Cancel
The trip comes off your calendar, scheduled charges are canceled, and the client is notified unless you chose not to email them. For the full list, see What Happens When You Cancel a Booking.
To refund after canceling, see How to Refund a Canceled Booking.
Related:
If you only need to remove a trip from a booking: How to Remove a Trip