Your experiences use the sales tax rules set in Fee Settings. But sometimes an experience needs special treatment—like removing a lodging tax or applying fewer taxes. That’s where the sales tax override comes in.
Steps to override sales tax:
From your Dashboard, click Experiences.
Select the experience you want to edit.
Scroll down to the Sales Tax section.
Toggle Override to turn on custom tax settings.
You can remove any tax categories that don’t apply to this experience, adjust the tax rate just for this experience, or add a new sales tax if needed.
Click Save & Next at the top of the page to continue, then click Update Experience to save your changes.
That’s it! Your experience will now use its own custom sales tax rules, and clients will see the correct tax breakdown on their invoice. This is especially handy when certain trips or offerings are taxed differently than the rest.
Removing Sales Tax for One Client or One Booking
Sales tax can't be removed from a single booking. An override applies to every booking of that experience. If one client is tax-exempt or has a tax exemption, leave your original experience as it is and switch that client's booking to a duplicate with no sales tax.
Duplicate the experience. See Duplicating an Experience.
Remove the tax from the duplicate. In the duplicate's Sales Tax section, toggle Override and remove every tax category so no sales tax applies. Then save, following the steps above.
Open the booking, click Edit, and change the experience to the duplicate. See How to Edit a Booking in Brindlechute.
💡 Clients will not see this experience online. An experience that isn't in a group doesn't appear in your online booking modal. If you leave the duplicate out of every group, it stays internal and clients can't find or book it themselves.
Changing the experience recalculates the booking total. If the booking had a custom price, re-apply it. See How to Override Prices on a Booking.