Every gift card has a details page in your dashboard. From there, you can check the card's balance and history, and print, send, refresh, deactivate, or edit the card.
Open a gift card's details page
Click Gift cards in the left sidebar, under Products.
Find the gift card in the Active or Inactive tab, or search by code, recipient, or giver.
Click the gift card.
The details page shows:
Card number and status: the 16-digit code, with a copy icon next to it, and the date the card was issued.
Face value, Redeemed, and Remaining balance: what the card was worth, how much has been spent, and how much is left.
Card details: the purchaser, the To and From names, and the message.
Timeline: when the card was issued, the charge to the purchaser, and every booking the card was spent on. Click View booking to open a booking, or View detail to see the payment.
Print a gift card
Click Print to print the gift card, for example to hand it to the purchaser in person.
Send a gift card code
Click Send code to email the gift card code. Use this to resend a gift card, send it to a different email address, or send a new code after refreshing it.
Refresh a gift card code
Refresh a gift card's code when the code was lost, shared with the wrong person, or could be used by someone who shouldn't have it. Refreshing gives the card a new code and keeps its balance.
Click Refresh code.
Click Refresh code again to confirm.
The old code stops working right away, including in emails and printouts already handed out. The new code isn't sent automatically. Click Send code to send it to whoever holds the card.
Deactivate or reactivate a gift card
Deactivate a gift card to stop it from being used.
Click Deactivate.
Click Deactivate again to confirm.
Once deactivated, the card's code stops working as payment and the recipient's gift card page goes offline. Refunds on bookings paid with the card still go back onto the card. You can reactivate a deactivated gift card at any time from its details page.
Edit a gift card
Click Edit.
Change the To, From, or Message.
Click Save changes.
The card number can't be edited. To give the card a new code, refresh it instead. The balance can't be edited or topped up either. To give a client more credit, issue a new gift card.
The details page keeps everything about a gift card in one place, so you can answer balance questions, replace a lost code, or stop a card from being used in a few clicks. For how gift cards work end to end, see How Gift Cards Work.