Cancel a single shared trip when it won't run, such as a weather day or a guide who's unavailable. Other shared trips in the same schedule stay scheduled.
Before You Start
You can only cancel a shared trip with no clients booked on it. Move the clients to another shared trip, or cancel all the booked seats on it, first. Until then, Cancel shared trip is unavailable.
A guide assigned to the shared trip doesn't stop you from canceling it, unless they've already been paid or have submitted a guide report for it.
How to Cancel a Shared Trip
Find the shared trip you want to cancel:
From the Trip calendar — click Trip calendar in the left sidebar, click Shared trips in the top right, then click the shared trip.
From Shared trips — click Shared trips in the left sidebar, then click the shared trip.
Click Cancel shared trip. It's at the bottom of the quick view on the Trip calendar, and next to + Add booking on the shared trip page.
On the shared trip page, the button uses the experience's trip type. For example, a wade trip shows Cancel shared wade.
Canceled shared trips move to the Canceled tab on the Shared trips page.
If a Guide Is Assigned
When a guide is assigned, the cancel window shows a Guides will be unassigned warning. Canceling unassigns the guide and emails them that the trip is canceled. Any assignment request they haven't answered yet is withdrawn. Other guides on the same schedule aren't notified.