Managing passes effectively in bsport is crucial for ensuring smooth operations and a seamless client experience. This article addresses frequently asked questions related to pass credits, compatibility, and booking, along with actionable steps to resolve them.
Pass Credits Usage and Compatibility
Why did a client’s purchased credits not appear when they try to book a class?
If a client’s purchased credits do not appear, consider the following steps:
Check for multiple accounts:
Verify whether the client has multiple accounts. The purchase and credits might be linked to a different account. Consolidating the correct client account can resolve this issue. It is possible that the client has two separate email addresses registered with the studio. The pass may be assigned to one but not the other.Check the validity of the pass:
If the pass is not appearing it could be expired. You can check the validity of a pass on the members account by searching the members
Check the compatibility of the pass:
You can do this through Classes > Group Activities > Select the activity. You will then see the section for "Compatible Passes" at the top. All the passes that are compatible with this activity will appear here.
If the pass is not appearing, go to the Passes section > Edit the pass by clicking the pencil > Scroll down and you will see the following:
You can restrict a pass by Activity, Category, and/or Establishment. It’s important to understand that these filters work with an “AND” logic, not “OR”.For example, if a class has the category Hatha Yoga and the activity is “Yoga with Lydia”, selecting the activity “Yoga with Lydia” and the category “Yoga” will make the class incompatible with the pass. This is because the category must match exactly. Hatha Yoga is not the same as Yoga.
As a best practice, we recommend setting compatibility using either Activity or Category, rather than both, unless it clearly aligns with your business needs.
By addressing these factors, you can prevent duplicate purchases and ensure credits appear on the correct profile.
Viewing and Booking with Available Credits
Why does a client with a multi-class pass show no credits available when trying to book?
If a pass is configured to be valid from the first booking, you can check this by going to Passes > Edit and clicking the pencil icon. Verify the pass’s validity settings. For example, if the pass is set to start from the first booking and the member has already scheduled their first booking for next week, the pass will be valid starting next week. In this case, the member cannot use the pass this week, since its validity begins with their initial booking, which is already scheduled.
Cancel the existing first-dated booking.
Book the earlier session first, making it the new start date for the pass validity.
Re-add the later booking.
This adjustment ensures the pass validity aligns with the client’s booking needs.
Why did past bookings appear to consume valid passes after a membership pause ended?
When a membership pause is applied, bookings can still be created during the pause period. Once the membership resumes, the system allocates valid passes to those previously created bookings. This behaviour is expected and ensures that bookings made during the pause are accounted for once the membership is active again.
Conclusion
By understanding and configuring passes effectively, you can resolve common issues related to credit discrepancies, compatibility, and booking. Use the steps outlined above to troubleshoot and optimise pass management in bsport.
Related Topics
Configuring Pass Settings in bsport
Managing Client Accounts and Purchases
Understanding Pass Validity and Booking Rules