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Navigation in the new Back Office

The new Back Office has a redesigned navigation and new terminology. This article covers what's changed and where to find things now. Nothing about your schedules, client records, or billing data has changed — only how you navigate the product.

Overview

  • Terminology changes

  • The top bar

  • Sidebar changes

  • Settings

New terminology

This article uses the new Back Office terminology. See the full list of new naming in Terminology changes in the new Back Office.

The top bar

The top bar has been redesigned. Search now sits at the centre, and the icons are grouped differently than before.

Search. Select the search field, centred in the top bar, to search for Clients. You can search any time by hitting /.

Quick sell. Select the shopping cart icon to open a Quick sell modal for finding a client and taking a payment or creating an invoice.

Notifications. Select the bell icon to see recent activity such as billing, orders, tasks, and unpaid appointments.

Help menu. Select the question mark icon for Help & support, Tutorials, What's new, and Give feedback.

Profile menu. Select your avatar to see Clock-in, bsport plan, and Log out.

Sidebar changes

Clients

Clients contains Profiles (previously Members), Tags, and Forms (previously Member forms).

Products

Products brings your passes, subscriptions, gift cards, packs, on-demand content, and webshop together in one place, exactly as before — the layout is the same, this isn't a new group. Two key changes here:

  • On-Demand (previously Digital offer)

  • Retail is your home for your store inventory (Webshop items) and your Orders page

Services

Services replaces the separate Group activities and Workshops pages with a single tab called Classes, where you create templates to schedule later via the Calendar page.

Analytics

Reports and Access Control now sit under Analytics.

Marketing

Marketing has all the key tools to power your growth, including:

  • Promotions (Moved from 'My studio')

  • Auto-messages (Previously Marketing notifications)

  • Segments (Previously Smartlists)

  • Templates (Previously Email templates)

  • SmartFill (a new feature for filling underbooked classes)

  • Journeys (Previously Audience)

Team

Team now brings together Teachers and Staff, and includes Payroll, moved from Finance.

Finance

The Transactions grouping (except the Orders page) now sits under Finance.

Other changes

  • Clients no longer lists Programs — this feature will no longer be available in the new Back Office.

Settings

Settings is now a pinned item at the bottom of the sidebar. Selecting it opens a dedicated Settings sidebar in place of the main navigation — select ← Back at the top to return.

Venues (previously Establishments) now lives in Settings.

Related

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