Found something that doesn't work as expected? The more precise your report, the faster our team can reproduce the problem and get it fixed. A message like "I found a bug" on its own means we have to come back to you with questions before we can start.
Before you report
Try again and note exactly what you did.
Check that it's not expected behaviour. Some situations look like bugs but work as designed. See Is it a bug or expected behaviour?
What to send us
Open the chat (or write to support@bsport.io) and include:
Information | Example |
What you did, step by step | "I opened the 18:00 Pilates class on 12 Oct and added a member from the waiting list." |
What you expected | "The member should be booked and receive a confirmation email." |
What happened instead | "The member was booked but no email was sent." |
When it happened (date and time) | "Today around 10:15." |
Who is affected: email of 1–2 members, teachers or staff concerned | |
Where: the link of the page, or Back Office / member app / widget | The URL copied from your browser |
Proof: a short screen recording or a few screenshots | A video showing the steps is the most useful |
Good practices
One problem per conversation. If you have several issues, open one conversation for each. They are followed separately and can be fixed at different times.
Never send passwords in the chat or by email.
Use one channel only. Writing the same issue in several places slows down the follow-up.
If the problem stops you from working (for example, members can't book or pay), say so. It helps us prioritise.
To find out what happens next, see What happens after you report a bug.