1st Step: Debit the customer's internal account on bsport.

On the member's account, click on "Adjust Balance".

Choose "Debit" as an adjustment type. Then click on "Submit".

Choose the payment method that you want to use to refund the customer > Choose the date > Add a note (optional) > Click on "Confirm Payment".

You have just virtually refunded your client on the platform by taking out the amount they had on their client account balance.

The client's balance account is now down to 0€.

2nd Step: Refund the client physically.

⚠️ The customer is noted as having been reimbursed on the platform but the reimbursement has not been made by the platform, so your customer will not be automatically reimbursed on their credit card.

You will have to reimburse them with the payment method selected in the previous step.