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Cancel and delete an appointment
Cancel and delete an appointment

This training will allow you to cancel and delete an appointment.

Kevin Bagayoko avatar
Written by Kevin Bagayoko
Updated over a week ago

1st Step: Cancel an appointment booking.

In "Schedule" or in the teacher's calendar or in the studio calendar > Click on the appointment to be cancelled > Click on "Cancel appointment".

Attention: Cancelling an appointment reservation is irreversible.

You can choose to reimburse the credit by ticking the "Reimburse credit" box. You can choose to send an email to the customer or not.

If you décide to refund the credit, it will be written in the top right corner of the booking.

2nd Step: Delete a reservation.

To remove a cancelled reservation from the calendar: Click on the previously cancelled reservation > Click on "Delete".

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