Cancel a recurring session
1st Step: Click on the recurring session you want to cancel > Cancel.
2nd Step: Activate “Do you want to delete ALL similar sessions ?” > Select the sessions you wish to cancel > Confirm.
⚠️ Warning: This modification is permanent. Your session will no longer be visible by the final customers, however you will still be able to access them.
If you delete a session by accident that had students attending, you will need to recreate the session and manually sign them up again.
Grouped cancellation through a pre-filtered calendar
1st Step: Pre-filter by teacher, establishment, activity.
2nd Step: Click on the Cog/Gear Wheel > “Click on Grouped Cancellation”.
3rd Step: Select the date range for the sessions you wish to bulk delete.
⚠️ Warning: This operation is irreversible.
Hiding cancellations from the manager’s calendar and the client’s calendar
1st Step:
Manager’s Interface: In your calendar, click on the cog found on the top left, and select “Hide cancellations”.
2nd Step:
Client’s Interface: Under Settings > Personalization > Make sure the following is unselected: “Show canceled sessions on the client calendar”.
Bulk delete a recurring session.
1st Step: Click on the cancelled recurring session > Click on Delete
2nd Step: Activate “Do you want to delete ALL similar sessions ?” > Confirm.
3rd Step: Make sure to tick on the option at the bottom of the form that reads "Delete all sessions including the associated bookings" > Confirm.
⚠️ Warning: This operation is irreversible and will delete all bookings even if they are canceled
What changed in the new Back Office
Cancelling multiple classes now lives in the More actions menu, behind the 3 dots next to "Add class" — it's no longer behind the Cog/Gear Wheel.
1st Step: Click on the 3 dots next to "Add class" > Select "Cancel multiple classes".
2nd Step: Pre-filter as needed — by Service, Teacher, Level, Venue, or other criteria — this works the same way as before, then follow the steps above.
💡 Viewing cancelled classes: Cancelled classes are no longer filtered in or out. Use the show/hide display toggle to reveal or hide them in the class table.
What hasn't changed
The cancellation confirmation modal, the optional client notification toggle, and the scope selector for recurring/group/hybrid classes all work exactly as before.