Sometimes, it can happen that a client that has already bought his pass can't register for a class. The problem can come from several settings. Here is a list of the aspects to control in order to fix the issue.
1st Step : Make sure that the client use the good account.
First-of-all, it can happen that a client creates several accounts because Bsport allows the system to get several members with the same name.
Before making any manipulation, you need to be sure that the client is using the account he bought the pass with.
Check then the email adress indicated in his profile, and the pass/appointment pass owned.
If the members has two accounts, you can merge them by following this method : https://intercom.help/bsport-helpcenter/en/articles/4211090
2nd Step : Check the validity of the pass.
First, it is possible that the pass of the member is simply not valid anymore.
Make sure that, in the member's profile > "Pass" or "Appointment Pass" > Check that there are enough credits on the pass or that his pass is still valid.
Then, there is another problem frequently faced by the users
⚠️ It is never possible to register for a class when the date is prior to the pass' billing date ⚠️
Example : If a member bought a pass the on July 7th, it is not possible to book a class the July 9th.
To check that, click on "Pass" > Click on the concerned pass > Control the date of the linked invoice.
3rd Step : Check the compatibility of the pass.