1st Step: Go to Products > Webshop
Here, create a product with the price of the disputed charge (7,5€ i.e.) that you do not put as available on the marketplace as it is just to be billed internally by the manager itself.
Follow the instructions below:
Create a New category
Name the category and click the button outlined by the green circle to create it;
Then, add an item within that category:
Edit your new item by entering the desired details:
Once the necessary details are ready, click the red “SAVE” button to save the item.
Bear in mind that you should not click the “Available on the marketplace” button. You should leave that empty.
2nd Step: Go to the Member's profile.
Then, the bill that "Dispute Charge" product you have created by clicking the “BILL” button outlined by the green circle below
3rd Step: Create the invoice.
Choose the "Dispute Charge" product you would like to charge to your client, then click on the “ADD TO INVOICE” button right below.
4th Step: Issue the invoice.
Once the product is selected, issue the invoice by clicking the “ISSUE THE INVOICE” button outlined in the green circle above.
Your member will now have an unpaid invoice on their account and can go online to pay for it.