Guest booking lets your members book a session for a friend at the same time as their own booking. This article explains how to turn it on and choose which passes can be used for guest bookings.
In the New Back Office
Turn on guest booking
Step 1: Go to Settings > Booking Rules.
Step 2: Under Guests & double booking, turn on the Allow guest bookings toggle.
Step 3: Under Max guest bookings per client, enter the maximum number of guest bookings a client can make, then choose how often the limit resets: every week, every month or every year.
ℹ️ Good to know: Guest booking must be turned on in your Booking Rules before you can use it with a pass. Once it's on, choose which passes can be used for guest bookings, as explained below.
In the New Back Office, you allow guest booking pass by pass, with the Allow guest booking toggle.
When creating a pass
Step 1: Go to Products > Passes and start creating your pass.
Step 2: In the second step, Validity & Billing, scroll down and turn on the Allow guest booking toggle.
Step 3: Click Next to finish setting up your pass.
For a pass you've already created
Step 1: Go to Products > Passes and select the pass.
Step 2: On the Editor page, under What's Included, click the pencil icon on the right.
Step 3: Scroll down and make sure the Allow guest booking toggle is on.
Step 4: Click Edit pass to save.
ℹ️ Good to know: If a pass doesn't allow guest booking, it won't be offered to a member who adds a guest to their booking. Turn the toggle on for every pass you want members to use for guest bookings.
💡 Tip: Already have several passes? Check each one under What's Included, as the toggle is set separately on every pass.
In the Classic Back Office
Turn on booking for a guest
Step 1: Go to Settings > Personalization.
Step 2: Under Booking, turn on the Allow booking for a guest toggle.
Step 3: Underneath you can then enter the maximum number of guest bookings a client can make, then choose how often the limit resets: every week, every month or every year.
Make booking for a guest compatible with a pass
You can choose which passes can be used to book for a guest.
Go to Products > Passes > Click on the little pencil to modify the pass in question. Then turn the Compatible with guest bookings toggle on.
ℹ️ Member side: If a pass isn't compatible with booking for a guest, it automatically disappears from the list of proposed passes (on the right) when the member ticks the box to book for a guest.
Make booking for a guest compatible with a session
You can also allow guest booking for a particular session or a group of sessions.
Go to Calendar > Go to the session in question > Edit > Make sure the toggle is turned on to Allow booking for a guest.
For a group of sessions: Check the box Select the sessions that will be modified > Select the desired sessions > Continue.
From the member's side
When the member books a session, they will then have the option to "Invite a friend" once their own booking is completed.
They then need to enter the guest's first name which is mandatory. The last name and email address are optional.
ℹ️ Good to know: A member record is always created with a "guest" icon when you manage your reservations from the Calendar tab. The relationship between the member and their guest is also created automatically.
When a guest booking is made
You can then see on the back office when the booking is a guest booking.
On the New Back Office
On the Classic Back Office
