ℹ️ This article covers the client profile in the new Back Office and the Classic Back Office. This article will be updated as we release more improvements over the coming months.
Members are now called clients in the new Back Office.
If a client can't remember their password, you can send them a reset link. You can't change their password yourself, but they'll get an email with a personal link to set a new one.
In the new Back Office
Go to Clients > Profiles and open the client's profile.
Select the three-dot menu at the top of the page, then Reset password.
Confirm to send the email.
In the Classic Back Office
Go to the client's profile and select Reset password.
