When a client replies to an email sent from bsport, you can choose where that reply arrives:
In your bsport Inbox, alongside SMS and chat messages
In your studio's own email account (eg. Gmail)
💡 Tip: To get the most out of the Inbox, we recommend activating this setting so all your client conversations are in one place.
⚠️ Good to know: When this setting is activated, client email replies no longer arrive in your studio's email account. They appear only in your bsport Inbox.
New Back Office
Go to Inbox.
Click the settings icon ⚙️ next to the Inbox title.
In the General tab, find Route email replies to your Inbox.
Click Activate to receive email replies in your Inbox, or Deactivate to send them to your studio's own email account instead.
Classic Back Office
Go to Personalization > Chat settings.
Activate Receive answers by email on the platform.
