When using buymie, your personal shoppers will take great care in making sure you get exactly what you want with every order.

The best way to achieve this is to set your substitution preferences as you require.

Don't worry, if your shopper can't find similar products as an alternative, or you do not want the items to be substituted, those items will be marked as out of stock by your shopper, and buymie will credit your account with the appropriate amount.ย 

Should you wish to have the credit refunded back to your card, you can drop an email to the customer happiness team and they will process it for you. Please note that refunds to cards can take 5 - 10 working days to reach your account.ย 

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