Understanding Payment Authorisation Holds
When shopping for groceries with buymie, we place a temporary authorisation hold on your bank account for a slightly higher amount than your estimated order total.
An authorisation hold will appear on your bank account as a pending payment, which will ensure the funds needed to complete your order are available to us when we deliver your goods.
This slight difference accounts for potential changes in your final total cost due to special requests, extra items added after completing your order, items substituted at a different price, or in-store price changes.
Duration of the Payment Authorisation Hold
We collect the required funds from the authorisation hold twelve hours after your order is delivered. However, depending on your bank, it can take 0-5 business days for the pending charge to be updated to reflect the final grocery cost listed on your receipt.
If you cancel your order, we'll submit a request to your bank asking them to release the pending charge immediately. However, depending on your bank, it can take anywhere from 0-5 business days for them to process this.
Changes to the Final Transaction Amount
We will only charge you for the total cost of the items delivered plus any applicable fees. A second transaction will be automatically applied to the same payment method when the cost of the items delivered plus any applicable fees are of a higher value than the authorisation hold.
This usually occurs only when you've added extra items after completing your order or made special requests.
Having Trouble?
Contact us in-app or send a message to our support team via support@buymie.eu or dunnesstores@buymie.eu
We are here to help you with any issue you may have and will do our best to get it resolved as quickly as possible.