With the multiple options for delivery times, we feel that customers can ensure they are at home for their delivery.
Unfortunately, during standard times except for the current case of COVID-19, we will not be able to leave your order on your porch/by the door as this may jeopardise your food safety – especially for all items that come out of the fridge and freezer.
Even during covid, you will be required to still be at home to receive the groceries while your shopper ensures this from a socially distanced way.
In the unlikely occurrence that you are not there to receive the order, and nobody else can take delivery, your shopper will try and contact you by phone. Should your shopper not reach you, they will return your order to the store. Your order will be cancelled and credited to your buymie account, which can be used straight away to place another order or can be refunded at your request.
Please note, in this instance, you may still be charged for any fresh and chilled items that cannot be returned to the store, as well as the delivery fee.