The Set Agent Background feature helps your business maintain a professional corporate identity in video calls and provides a secure digital workspace for your agents. Platform administrators can centrally manage and customize the backgrounds that agents use during live video interactions, and agents can remove or blur the background from their own panel.
Menu path: System Administrator > Click2Connect > widget settings > Video Call tab
Feature overview
Centralized background management
The background upload field is located in the Video Call tab of the widget settings under System Administrator > Click2Connect. Upload your brand logo or corporate imagery there to set a standardized visual backdrop for all your agents.
End-to-end visual integration
The selected background appears across all touchpoints: on the customer's screen, in the agent's preview panel, and in the recorded video archives.
Flexibility for agents
Toggle options in the agent panel allow agents to either remove the preset background or use the Background Blur feature, depending on their physical workspace. This lets agents maintain their privacy and comfort.
Benefits for your business
Brand image reinforcement: Projects a consistent and professional brand presence, so customers always see your corporate identity regardless of where your agents are working (office, field, or home).
Agent privacy and professionalism: Lets agents work from various environments by hiding their personal surroundings behind a digital office background.
Visual standardization: Ensures a uniform appearance across all your video support channels.
Increased interaction focus: By filtering out background distractions, it helps the customer stay focused on the agent and the resolution of their query.