Purpose
The Noise Suppression feature enables agents to minimize background noise during active calls, delivering clearer and uninterrupted communication to users. Agents can activate this feature when they notice background noise or receive feedback from the customer.
Features
The setting is accessible via the agent's screen under Audio and Microphone Settings > Noise Suppression. It can be toggled on or off with ease.
The default setting is off.
Once activated, the setting will remain on by default in subsequent calls.
Benefits
Clear Communication: Suppressing unwanted background noise allows for a more professional and clear interaction with customers.
Easy Control: Agents can quickly manage call quality by toggling the Noise Suppression setting on or off as needed.
Trackable: The active or inactive status of the feature is logged in reports, aiding performance analysis.
Optimized for Modern Equipment: The feature works best with updated computers and headphones.
Usage
✔️ To maximize effectiveness, ensure the following:
Updated Browser: This feature works best on modern browsers.
Recent Hardware: It performs optimally on computers produced in the last four years.
Headphone Use: Using headphones is recommended to minimize background noise.
✔️ To activate the feature:
Click the three-dot menu at the bottom left of the agent’s screen.
Sound and Microphone Settings, locate Noise Suppression.
Toggle the setting on or off as needed.
Once activated, the setting will default to "on" for future calls, enhancing communication clarity from the start of each interaction.
✔️ Each time the setting is toggled on or off, it is recorded in Reporting > Technical Reports > Agent Browser Log Report, providing traceability for analysis.
We wish your operation benefits from this new release and look forward to hearing your feedback!