Click2Connect Product

Multi-Channel Usage: Provides flexibility for users to choose their preferred communication method by offering voice, video, and text channels through a single widget.

Operator-Independent Functionality: Allows users to communicate regardless of which operator they are using, eliminating any restrictions on communication channels.

Device-Independent Access: The widget can be used on any device with internet access, enabling users to communicate without needing to install additional applications.

Cost and Time Savings: Reduces setup costs and saves on operator fees. It also allows users to communicate instantly, saving time.

Flexible Working Hours Management: Businesses can manage customer service more effectively by setting specific working hours and holiday settings for different channels through the widget.

User-Friendly Interface: Offers easy access to all communication channels via a single widget, enhancing the user experience and providing more efficient customer service.

Personalized Customer Experience: Increases customer satisfaction by offering customizable communication options based on individual preferences.

Search: You can search for your widget using the search field.

Widget Name: This column holds the name of the widget.

Status: This column shows whether the widget is active or inactive.

Creation Date: This column records the date and time when the widget was created.

Last Updated: This column holds the date and time of the most recent update made to the widget.

Widget Types: This column contains information about the channels activated in the widget.

New: You can create a new widget by clicking this button.

Refresh: You can refresh the page by clicking this button.
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This section is where the widget's active/inactive status is adjusted.

When the button is turned off, the widget will be hidden on any page where it was previously embedded.

When the button is turned on, the widget will become visible on any page where it was previously embedded.

When a new widget is created, the button is set to "on" by default.
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This section is where the widget language is set.

Supported languages:

Whichever language is selected for the widget, the default texts will be displayed to the end user in that language.

All system messages on the end-user screen will appear in the selected language.

From this section, you can select which communication methods will be visible on the widget's homepage.

Our available communication options:

You can activate the communication options you want to use by toggling the button next to them.

Activating a channel from the Communication Options is not sufficient for it to function. To ensure the activated channel works, you must complete the relevant settings for the channel in the left menu. If the necessary settings are not made, you will receive a warning as shown in the image, and you will not be able to conduct a conversation through the channel.

Only after these configurations are made will the channels be ready for use.
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The settings page for communication methods that are not activated will appear as inactive.
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You can use Call, Chat, Chat Applications, and Video Call channels within a single widget, tailored to your operational needs. Alternatively, you can use any of the channels individually.

Icon and Text: This option allows the use of both an icon and text simultaneously. (Only SVG format images can be used.)

Icon: This option allows only an icon to be defined. (Only SVG format images can be used.)

Custom Image: This option allows you to define any image you want. (Images can be in JPEG, JPG, or PNG formats.)

Align Right

Align Left

Small (48px Height)

Medium (56px Height)

Large (64px Height)

Basic
With the basic color options, you select 4 colors related to your brand colors. All color rules are adjusted according to these 4 selected colors.

Advanced
You can modify certain areas of the channels and launcher as desired. A color selected in the advanced options will override the color settings in the basic options.

You can personalize your visible widget with your brand logo or a preferred icon when it is active.

Only SVG format images can be selected.

Communication Information: The logo is not displayed on this page.

Homepage: This is where the texts displayed on the homepage for the end user can be revised. The page title, subtitle, and description texts can be customized.

Chat Applications: This is where the texts displayed on the Chat Applications page for the end user can be revised. The page title, subtitle, and description texts can be customized.

Call: This is where the title of the call window displayed to the end user can be revised.

Chat: This is where the title of the chat window displayed to the end user can be revised.

Video Call: This is where the title of the video call window displayed to the end user can be revised.

Contact Information

Privacy Policy

Customer Rating

New Conversation Button

This setting is activated to allow the end user to enter their contact information.

The information collected from the end user includes Name, Email, and Phone Number. These details are reported in the reporting screens of the activated channel.

You can remove any information that is not useful for the operation directly from the form fields.
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You can mark information that is not required as optional. Conversely, you can mark information that you require as mandatory.
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You can collect contact information within the ICR flow and completely remove the contact form from the flow.
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For the contact information, the last name in the "Name and Surname" field is optional. Therefore, you can request either "Full Name" or just "Name" on the end user screen, depending on your preference.

Page Title: This is the title of the evaluation page.

Question: The area where the evaluation question is defined.

Add Question: You can define up to three questions.

Rating Type: You can select between two rating types: Emoji or Star.

Number of Options: There are three options: 5, 3, or 2. This is where you select how many points the evaluation will be based on.

Allow customers to leave comments on their ratings: This is where you configure the visibility of the comment field for the end user.

Show only in replied interactions: If enabled, the evaluation survey will be sent only for responded chats. This setting only affects the chat channel. For video and voice channels, the evaluation survey will be shown to the end user after all interactions, whether responded to or not.

Opening Type: This is where you specify where the call will open. There are three options:

Caller Number: This is where the number that customers will connect to is selected. You can also define a virtual number here.

SBC: You can configure this by obtaining the IP information from the project team.

Basic Permissions

Advanced Permissions

Allow the use of emojis: This permission enables or disables the use of emojis for both the end user and the agent.

Allow customers to send files: This permission controls whether end users can send files.

Allow agents to send files: This permission controls whether agents can send files.

Allow the use of Speech to Text: This permission enables or disables the use of Speech to Text for the end user.

Allow agents to view customer information: This permission controls whether agents can view the end user's Name, Email, and Phone Number.

Allow notification sound on the customer side: Each time the agent sends a message, the end user will receive a notification sound.

Show completed chats on the agent screen: This permission controls whether completed chats will be visible on the agent's screen after the end user ends the chat.

Allow AI suggestions: This permission controls whether agents can use the AI suggestions feature.

System Nickname: This is where the sender name for the messages sent by the system is defined.

Waiting Message: The message sent when the end user enters the queue.

Greeting Message: The message sent when the chat is accepted.

Transfer Message: The message sent to the end user when the chat is transferred.

Agent Left Message: The message sent to the end user when the agent leaves the chat.

Closing Message: The message sent when the chat is closed.

Automatic Close Message: If you want to use the automatic closure feature, you must first activate the "Automatically close the chat when customers are inactive" button.

...Warn customer after seconds: When the time entered in this field expires, the defined "Warning message" is sent to the end user.

...Close chat after seconds: When the time entered in this field expires, the chat is automatically closed, and if defined, the closure message is sent to the end user.
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If "Never" is selected, the chat history will not be sent to the end users.

If "Ask Customer" is selected, sending the chat history will be left to the customer's discretion.

If "Always" is selected, the chat history will be sent to all end users who have entered a valid email address.

Email Subject: This is where the subject of the email is defined.

Content Title: This is where the title of the email content is defined.

Agent: This is where the sender name for agent messages is defined.

Support Email: This is where the email address is defined to which replies from the end user will be sent.
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You can enable Google Analytics from this area.

To use the translation feature on the Agent's screen, you can enable the "Google Cloud Translate API."

Select a queue: Choose which queue you want to handle your calls from.