Access More Data in Evaluation Results!
Customer representatives who make voice call or chat call can get ratings according to their skills and characteristics with customized quality evaluation forms. These ratings can be made within the knowledge of the customer representative, or they can be made hidden from the customer representative. The quality executive will now be able to see in the evaluation results whether the evaluation is hidden or not hidden from the customer representative. There is also access to assessment type data in the quality assessment records.
Option to Objection for Chat Evaluations
Customer representatives now will be able to object to chat evaluations, as they can see the evaluations of their calls on their own screen and object it. This objection will be sent by e-mail to the user who made the objection, to the user who made the evaluation, and to a secondary e-mail address with the chat details.
Chat Evaluation Objection Screen
The quality executives now will be able to display customer representatives' objections to the evaluation on a new screen with their details. Objections from this screen; can be approved, rejected or cancelled.
see the evaluations of their calls on their own screen and object. This objection; It will be sent by e-mail to the user who made the objection, to the user who made the relevant evaluation, and to a secondary e-mail address with the chat details.