Purpose and Features
You can quickly access the tag details of the tagged calls via the quality control screen. You can check all the taggings made in a call specific without having to create a report on the tagger information and the labeling date for each tag.
Benefits
In cases where it is necessary to check the tag history of a particular call, it will be possible to quickly check it from the call records without creating a report.
By accessing the tagger information from the tag history and the tagging date, you can get information about whether the correct tagging was done in the call specific, by which user the incorrect tags were made.
Instructions
System Administrator > Quality Control > Calls > Call Records click on the caller information from the screen. A new field named "Tag History" has been added to the pop-up screen. You can check the tagging details via this tab. The information contained in the columns in the tab is as follows:
Action Date: Labeling shows date-time information.
Tag: The selected label information is included.
Tagged By: Information about which user has selected the tag is displayed.
The data shown in the tag history includes tag data for 2 weeks from the date of the call.
(For example: If the call date is 29.07.2023, the tag history field on the quality control screen will contain the data of tag updates made until 12.08.2023. If there is any tagging made after this date, the details will not be displayed on this screen.)
We wish your operation benefits from this new release and look forward to hearing your feedback!