The IP Phone page is where you manage the configurations and definitions of the IP phones used in your call center.
Menu path: System Administrator > IP Phone
The page has two sub-pages: IP Phone and Hunt Groups. This article covers the IP Phone sub-page; hunt groups are described in the Hunt Groups article.
Overview
On the IP Phone sub-page you can configure the network settings of each IP phone and other related fields such as brand/model, DND (do not disturb) and MAC address.
Editing or deleting an IP phone
Every IP phone defined on the page has a hamburger menu next to it. Click the menu to edit or delete the IP phone.
Edit
In the edit screen, you can modify the brand/model and the template number, select the agent from the drop-down menu, and activate or deactivate features such as call forwarding, DND (do not disturb) and call waiting.
Delete
When you click Delete in the hamburger menu, a pop-up asks you to confirm that you want to proceed, so that an IP phone is not deleted by mistake. After you confirm, the IP phone is deleted.
Configuring brand/model templates
To set the configuration and template of an IP phone brand/model, click the Settings icon and then click the respective brand/model that appears.
Creating a new IP phone
Click New at the top right of the screen.
Fill in the same fields described in the editing section: brand/model, template number, agent, call forwarding, DND and call waiting.
When everything is set, click Save.
The new IP phone is displayed on the page and can be used instantly.