System Administrator is the first page you will be encountering on the Menu Page.
After clicking Queues Page, the following page is displayed as it can be seen in the following image.
Queue Groups
You can create a queue group on this page in order to gather the queues that can be defined to the agents and it also provides a fruitful environment for you to define them faster.
By clicking the hamburger menu icon, created queue group can be edited or deleted. After clicking Edit button, added queue can be deleted from the respective queue group or new one can be added. Priority can be set as well.
To create new queue group, press New icon. Then, name the queue group and add the queue from dropdown menu, after setting priority, click Save button.
Created queue group then will be displayed on the page and it is ready to use.
