A queue group gathers the queues that can be assigned to agents into a single group, so that you can assign those queues to agents faster. Queue groups are managed from the Queues page.
Menu path: System Administrator > Queues
The queue groups that have been created are listed on the Queue Groups page.
Editing or deleting a queue group
Click the hamburger menu icon next to a queue group to edit or delete it.
Click Edit. You can then remove a queue from the queue group or add a new one, and set the priority.
Creating a new queue group
Click the New icon.
Name the queue group.
Add the queues from the dropdown menu.
Set the priority and click Save.
The created queue group is then displayed on the page and is ready to use.
