The Teams page lets you create and delete teams and manage the users and queue groups assigned to each team.
Menu path: System Administrator > Users > Teams
Overview
When you click Users on the menu, three sub-pages are displayed.
Click Teams to perform team operations such as creating a team, deleting it and adding users to the teams defined.
Viewing and searching
To refine the teams displayed, click the Teams icon at the top left of the page and select the teams you want to display.
Editing or deleting a team
Every team has a hamburger menu icon next to it. Click the icon to edit or delete the team.
When you click Delete and confirm, the selected team is deleted.
When you click Edit, you can add or remove the team's users and queue groups as described in the Adding users to a team and Adding queue groups to a team sections below.
Creating a new team
Click the New icon at the top right of the page.
Give the team a name.
Click Continue to proceed.
Add users and queue groups to the team as described in the two sections below.
After filling in the desired fields, close the pop-up. The created team is displayed on the page instantly.
Note: The team name cannot be edited after the team has been created.
Adding users to a team
Select users from the drop-down menu to add them to the team. For convenience, you can also select another team from the drop-down menu; all users of that team are then added automatically. After you click Add, the users are displayed in the Users List. To remove an added user, click the trash can icon next to the user.
Adding queue groups to a team
Click Queues.
Select the desired queue group from the drop-down menu.
Click Add.
To remove a queue group, click the trash can icon next to it.
You can also update the team members here by clicking the Update Users button and confirming.
