How do I mute or unmute myself during a call?
When you make a call, there will be a microphone icon in the call menu at the bottom of the screen. Tap the microphone button to mute or unmute yourself.
When you are MUTED, the microphone icon will glow red like this 👇
💡 Tip: If the other party can't hear you, check your microphone permissions to ensure CaptionCall is allowed to use your microphone.
Need more help?
Send an email to ccmsupport@captioncall.com, call 1 (877) 557-2227, or get help right away by reaching out through our live chat!
FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. There is a cost for each minute of captions generated, paid from a federally administered fund.